EQUIPMENT PROTECTION
We Stand Behind Every Certified Instrument We Sell.
Certified instruments are refurbished, tested, and verified before they leave our facility. Our 6-month limited warranty covers parts and labor, giving your lab a clear support path if something needs attention.
Science Restored. Discovery Continued.
01 / Your Coverage
What Your Limited Warranty Includes.
Every certified instrument we sell includes a 6-month limited warranty for defects in materials and workmanship. If a covered issue comes up, you have a direct path to support from the team that prepared the instrument.
“Every instrument that passes through our facility represents a second chance — for the equipment, and for the lab that acquires it.” — AMP Tech Service Standard
02 / Warranty Service
How Warranty Service Works.
Warranty service is coordinated through our facility in Longwood, Florida. We start with the fastest practical path: remote troubleshooting first, then an RMA, depot repair, or remote-assisted support when needed.
Two Ways We Handle It.
Standard Path
Ship-Back Repair
You send the instrument or component to AMP Tech under the RMA. You handle inbound shipping; for covered repairs, we cover standard ground return shipping after service is complete.
When Applicable
Remote-Assisted Part Swap
For certain covered issues, we may send a replacement part and guide your team through the swap by phone or video.
Packaging matters. Use the original packaging when possible. Strong packaging helps prevent shipping damage and keeps service moving.
03 / Remedy
If It's Covered, Here's What We Do.
For covered issues, our service team determines the right path: repair the instrument or replace it with a refurbished equivalent. Parts repaired or replaced during the warranty period are covered for the greater of the remaining warranty or 30 days.
Good to know: If our diagnosis shows the issue is outside warranty coverage, we will explain what we found and provide the available service options before any billable repair work begins.
04 / Coverage Boundaries
Built for Normal Use, Supported by a Clear Process.
Warranty coverage focuses on issues tied to the instrument itself: defects in materials, workmanship, or covered components that show up during normal operation. Proper installation, maintenance, utilities, and handling help keep the process clear and the instrument protected.
Need the details? This page keeps the warranty overview simple. The Full Warranty Terms & Conditions cover the complete coverage language and claim process.
05 / Getting Started Right
Tips to Keep Your Coverage Valid.
These steps help protect the instrument, speed up support, and keep your warranty file clean.
Service Plan
Want coverage beyond 6 months? Add AMP Guard.
AMP Guard is an optional service plan for certified instruments that adds support beyond the base warranty. Plan options may include priority support, preventive maintenance, parts discounts, and loaner equipment access.
Explore AMP Guard Service Plans06 / Warranty FAQ
Common Warranty Questions.
Straight answers to the questions customers usually ask before or after purchase.
Certified instruments include a 6-month limited warranty starting on the documented delivery date.
It covers parts and labor for covered defects in materials or workmanship, including covered component failures that occur during normal operation.
Contact our service team with the instrument serial number, invoice number, and a clear description of the issue. We will start with remote troubleshooting and issue an RMA if the instrument or component needs to come in.
You handle inbound shipping to AMP Tech. For covered repairs, AMP Tech covers standard ground return shipping after service is complete.
We explain the diagnosis and available service options before any billable repair work begins. If you choose to proceed, diagnosis, parts, repair, and shipping may be billed at our standard service rates.
No registration is required. Keep your invoice and serial number available so our team can quickly verify the warranty file.
AMP Guard is an optional service plan for certified instruments. Depending on the plan, it can add support beyond the base warranty, including priority support, preventive maintenance, parts discounts, and loaner equipment access.
07 / Get In Touch
Questions About Your Warranty?
Our service team is available Monday–Friday, 9am–5pm ET.