Coverage That Keeps
Your Lab Running.
Predictable Protection. Productive Labs.
Every certified instrument includes a 6-month warranty. For covered warranty repairs, the instrument is serviced by AMP Tech at our service facility. AMP Guard extends support beyond the warranty with service options designed to keep your instruments covered, your budget predictable, and your lab productive.
Pick the protection that fits how your lab runs.
Whether you need remote support and repair at AMP Tech's service facility, or on-site service with covered parts included, AMP Guard gives you a predictable path to keeping your instruments productive — with AMP Tech's engineering team and parts inventory behind every ticket.
How AMP Guard works with your warranty
Every certified instrument includes a 6-month warranty. For covered warranty repairs, the instrument is serviced by AMP Tech at our service facility. AMP Guard may be quoted at the time of sale or during the warranty period to provide a clear path for support after the warranty ends. Service facility repair coverage begins after the included warranty unless the quote states otherwise. On-site, preventive maintenance, priority, and coordination benefits begin according to the selected plan and service agreement.
Essential
Remote support and repair at AMP Tech's service facility. Labor included; parts billed separately.
- Remote tech support (phone, email, video)
- Software & method troubleshooting
- Service facility repair — labor included
- Parts at preferred pricing
- 5–7 business day repair turnaround target
Essential Plus
Everything in Essential, plus covered parts for eligible repairs performed at AMP Tech's service facility.
- Everything in Essential
- Covered parts included for eligible service facility repairs
- Remote tech support (phone, email, video)
- Software & method troubleshooting
- 5–7 business day repair turnaround target
Pro
On-site preventive maintenance and repair labor, with parts available at preferred pricing.
- Everything in Essential
- Annual on-site PM visit
- PM documentation package
- On-site troubleshooting & repair labor
- On-site parts at preferred pricing
- Priority scheduling
Complete
On-site service with covered parts included for eligible repairs.
- Everything in Pro
- Covered parts included for eligible repairs
- Priority dispatch
- Dedicated service coordination
- Quarterly remote health check
Downtime is the bill you don't see coming.
When an analytical instrument goes down, the costs compound fast — missed deadlines, outsourced samples, a shelf full of idle reagents. AMP Guard reduces exposure to unpredictable repair costs by moving covered service work into a defined annual plan, backed by the same engineering team that certified your instrument in the first place.
Predictable Budget
A defined annual contract helps reduce exposure to emergency service rates and unplanned repair costs.
Priority Turnaround
Covered tickets receive prioritized intake and scheduling — faster diagnosis, faster repair, faster back to data.
Deep Parts Inventory
Legacy and current platforms — boards, detectors, pumps, optics — supported by AMP Tech's parts inventory whenever available.
One Team, Start to Finish
The engineers who certified your instrument are the same engineers servicing it — no handoffs to an unfamiliar service chain.
Your instrument was certified by people who know it end-to-end. Your service plan should be built around that same technical knowledge.
Coverage comparison.
Every plan starts with the same remote-support foundation. From there, you decide how much the lab needs.
| Services Included | Essential | Essential Plus | Pro | Complete |
|---|---|---|---|---|
| Remote Support | ||||
| Phone, email & video tech support | ||||
| Software & method troubleshooting | ||||
| Quarterly remote health check | — | — | — | |
| Service Facility Repair | ||||
| Service facility repair — labor included | ||||
| Covered parts included for eligible service facility repairs | — | — | ||
| On-Site Service | ||||
| Annual on-site PM visit | — | — | ||
| PM documentation package | — | — | ||
| On-site troubleshooting & repair labor | — | — | ||
| Covered parts included for eligible on-site repairs | — | — | — | |
| Priority & Coordination | ||||
| Priority scheduling | — | — | ||
| Priority dispatch | — | — | — | |
| Dedicated service coordination | — | — | — | |
| Parts Pricing (when billed separately) | ||||
| Preferred parts discount | 10% | Included | 20% | Included |
What's not covered (all plans)
- Consumables (septa, liners, columns, tubing, lamps, syringe filters)
- Abuse, misuse, or neglect
- Damage from power surges, floods, fire, or natural disasters
- Service performed by anyone other than AMP Tech
- Unauthorized modifications
- Contamination from samples or solvents
- Equipment relocation
- Calibration, qualification, or validation services unless listed in the quote
Eligibility & terms
- Available exclusively for certified instruments purchased from AMP Tech Instruments
- AMP Guard may be quoted at point of sale or during the warranty period
- Service facility repair coverage begins after the included warranty unless otherwise stated in the quote
- Shipping, freight, crating, and insurance are quoted separately unless included in the service agreement
- Annual and multi-year terms available
- Pricing based on instrument type, platform, and coverage level
- On-site service availability varies by location
- Covered parts on Essential Plus and Complete tiers subject to instrument assessment and service agreement terms
Every certified instrument is backed by our 6-month warranty. For covered warranty repairs, service is performed by AMP Tech at our service facility. AMP Guard can be quoted at the time of sale or during the warranty period to provide continued support after the warranty ends. Review the full warranty terms & conditions for baseline coverage details before choosing your plan.
Let's build a plan around your instrument.
Every AMP Guard contract is quoted against the specific instrument, platform, and coverage level. Talk to our service team and we'll map the right tier to how your lab actually runs.