AMP GUARD · SERVICE CONTRACTS
Your instrument doesn't wait for a convenient time to go down. Neither should your service team.
AMP Guard service contracts pair you with the same technicians who built your system: service facility repair, preventive maintenance, and direct access to our Florida facility and deep parts inventory.
Exclusive to AMP Tech customers
Two Service Tracks · Four Coverage Levels
Whether you need remote support and repair at AMP Tech's service facility, or on-site service with covered parts included, AMP Guard gives you a predictable path to keeping your instruments productive — with AMP Tech's engineering team and parts inventory behind every ticket.
Four plans across two service tracks: Service Facility and On-Site.
Service Facility
On-Site
Remote support and repair at AMP Tech's service facility. Labor included; parts billed separately.
Best ForLabs with backup instruments or in-house technical capability.
Ask about this planEverything in Essential, plus covered parts for eligible repairs performed at AMP Tech's service facility.
Best ForLabs that want a predictable post-warranty repair path with reduced exposure to unplanned parts costs.
Ask about this planOn-site preventive maintenance and repair labor, with parts available at preferred pricing.
Best ForRegulated labs needing documented maintenance & on-site service capability.
Ask about this planOn-site service with covered parts included for eligible repairs.
Best ForMission-critical instruments where downtime means lost revenue or missed deadlines.
Ask about this planWhy Labs Buy AMP Guard
When an analytical instrument goes down, the costs compound fast — missed deadlines, outsourced samples, a shelf full of idle reagents. AMP Guard reduces exposure to unpredictable repair costs by moving covered service work into a defined annual plan, backed by the same engineering team that certified your instrument in the first place.
“Your instrument was certified by people who know it end-to-end. Your service plan should be built around that same technical knowledge.”
Side-by-Side
Every plan starts with the same remote-support foundation. From there, you decide how much the lab needs.
| Services Included | Essential | Essential Plus | Pro | Complete |
|---|---|---|---|---|
| Remote Support | ||||
| Phone, email & video tech support | Included | Included | Included | Included |
| Software & method troubleshooting | Included | Included | Included | Included |
| Quarterly remote health check | Not included | Not included | Not included | Included |
| Service Facility Repair | ||||
| Service facility repair — labor included | Included | Included | Included | Included |
| Covered parts included for eligible service facility repairs | Not included | Included | Not included | Included |
| On-Site Service | ||||
| Annual on-site PM visit | Not included | Not included | Included | Included |
| PM documentation package | Not included | Not included | Included | Included |
| On-site troubleshooting & repair labor | Not included | Not included | Included | Included |
| Covered parts included for eligible on-site repairs | Not included | Not included | Not included | Included |
| Priority & Coordination | ||||
| Priority scheduling | Not included | Not included | Included | Included |
| Priority dispatch | Not included | Not included | Not included | Included |
| Dedicated service coordination | Not included | Not included | Not included | Included |
| Parts Pricing (when billed separately) | ||||
| Preferred parts discount | 10% | Included | 20% | Included |
Remote Support
Phone, email & video tech support
Essential
Included
Essential Plus
Included
Pro
Included
Complete
Included
Software & method troubleshooting
Essential
Included
Essential Plus
Included
Pro
Included
Complete
Included
Quarterly remote health check
Essential
Not included
Essential Plus
Not included
Pro
Not included
Complete
Included
Service Facility Repair
Service facility repair — labor included
Essential
Included
Essential Plus
Included
Pro
Included
Complete
Included
Covered parts included for eligible service facility repairs
Essential
Not included
Essential Plus
Included
Pro
Not included
Complete
Included
On-Site Service
Annual on-site PM visit
Essential
Not included
Essential Plus
Not included
Pro
Included
Complete
Included
PM documentation package
Essential
Not included
Essential Plus
Not included
Pro
Included
Complete
Included
On-site troubleshooting & repair labor
Essential
Not included
Essential Plus
Not included
Pro
Included
Complete
Included
Covered parts included for eligible on-site repairs
Essential
Not included
Essential Plus
Not included
Pro
Not included
Complete
Included
Priority & Coordination
Priority scheduling
Essential
Not included
Essential Plus
Not included
Pro
Included
Complete
Included
Priority dispatch
Essential
Not included
Essential Plus
Not included
Pro
Not included
Complete
Included
Dedicated service coordination
Essential
Not included
Essential Plus
Not included
Pro
Not included
Complete
Included
Parts Pricing (when billed separately)
Preferred parts discount
Essential
10%
Essential Plus
Included
Pro
20%
Complete
Included
How AMP Guard works with your warranty: every certified instrument includes a 6-month warranty. For covered warranty repairs, the instrument is serviced by AMP Tech at our service facility. AMP Guard may be quoted at the time of sale or during the warranty period to provide a clear path for support after the warranty ends. Service facility repair coverage begins after the included warranty unless the quote states otherwise. On-site, preventive maintenance, priority, and coordination benefits begin according to the selected plan and service agreement.
Every certified instrument is backed by our 6-month warranty. For covered warranty repairs, service is performed by AMP Tech at our service facility. AMP Guard can be quoted at the time of sale or during the warranty period to provide continued support after the warranty ends. Review the full warranty terms & conditions for baseline coverage details before choosing your plan.
Ready to Protect Your Investment?
Every AMP Guard contract is quoted against the specific instrument, platform, and coverage level. Talk to our service team and we'll map the right tier to how your lab actually runs.
Ask a Question
Tell us about the instrument and how your lab runs, and our service team will recommend a plan.
