We Stand Behind
Every Certified Instrument We Sell.
Science Restored. Discovery Continued.
Certified instruments are refurbished, tested, and verified before they leave our facility. Our 6-month limited warranty covers parts and labor, giving your lab a clear support path if something needs attention.
What Your Limited Warranty Includes
Every certified instrument we sell includes a 6-month limited warranty for defects in materials and workmanship. If a covered issue comes up, you have a direct path to support from the team that prepared the instrument.
Every instrument that passes through our facility represents a second chance — for the equipment, and for the lab that acquires it.
— AMP Tech Service Standard
How Warranty Service Works
Warranty service is coordinated through our facility in Longwood, Florida. We start with the fastest practical path: remote troubleshooting first, then an RMA, depot repair, or remote-assisted support when needed.
Call or Email
Tell us what is happening. Have your serial and invoice number ready.
We Diagnose
Our service team troubleshoots with you remotely — phone, email, or video.
Get an RMA
If the unit needs to come in, we issue a return authorization number.
We Fix & Return
For covered repairs, we service the instrument and return it by standard ground carrier.
Two Ways We Handle It
Ship-Back Repair
You send the instrument or component to AMP Tech under the RMA. You handle inbound shipping; for covered repairs, we cover standard ground return shipping after service is complete.
Remote-Assisted Part Swap
For certain covered issues, we may send a replacement part and guide your team through the swap by phone or video.
Replace with a real photo of a protectively packaged instrument ready for outbound or return shipping.
If It's Covered, Here's What We Do
For covered issues, our service team determines the right path: repair the instrument or replace it with a refurbished equivalent. Parts repaired or replaced during the warranty period are covered for the greater of the remaining warranty or 30 days.
Repair
We diagnose the issue, complete the covered repair at our facility, and return the instrument to you.
Replace
If repair is not the best path, we provide a refurbished equivalent at no additional cost.
Built for Normal Use, Supported by a Clear Process
Warranty coverage focuses on issues tied to the instrument itself: defects in materials, workmanship, or covered components that show up during normal operation. Proper installation, maintenance, utilities, and handling help keep the process clear and the instrument protected.
Normal Operating Conditions
Use the instrument in the environment, configuration, and application range the manufacturer specifies.
Proper Utilities
Stable power, ventilation, gas supply, vacuum, water, chillers, and related utilities help prevent avoidable service issues.
Routine Maintenance
Follow manufacturer-recommended maintenance and keep consumables, wear items, and service intervals current.
Authorized Service Path
Contact AMP Tech before repairs, modifications, part swaps, or third-party service during the warranty period so we can guide the right next step.
Tips to Keep Your Coverage Valid
These steps help protect the instrument, speed up support, and keep your warranty file clean.
Want coverage beyond 6 months? Add AMP Guard.
AMP Guard is an optional service plan for certified instruments that adds support beyond the base warranty. Plan options may include priority support, preventive maintenance, parts discounts, and loaner equipment access.
Explore AMP Guard Service Plans
Common Warranty Questions
Straight answers to the questions customers usually ask before or after purchase.
How long is the warranty?
Certified instruments include a 6-month limited warranty starting on the documented delivery date.
What does the warranty cover?
It covers parts and labor for covered defects in materials or workmanship, including covered component failures that occur during normal operation.
How do I start a warranty claim?
Contact our service team with the instrument serial number, invoice number, and a clear description of the issue. We will start with remote troubleshooting and issue an RMA if the instrument or component needs to come in.
Who pays for shipping?
You handle inbound shipping to AMP Tech. For covered repairs, AMP Tech covers standard ground return shipping after service is complete.
What happens if the issue is outside coverage?
We explain the diagnosis and available service options before any billable repair work begins. If you choose to proceed, diagnosis, parts, repair, and shipping may be billed at our standard service rates.
Do I need to register my instrument?
No registration is required. Keep your invoice and serial number available so our team can quickly verify the warranty file.
What is AMP Guard?
AMP Guard is an optional service plan for certified instruments. Depending on the plan, it can add support beyond the base warranty, including priority support, preventive maintenance, parts discounts, and loaner equipment access.
Questions About Your Warranty?
Our service team is available Monday–Friday, 9am–5pm ET.